Service Management Training - for Practice

Calculate how may technicians are available now and how many technicians are required to for the new target.

Case - 1

Avg monthly inflow - 27 vehicle

Avg working hours per vehicle - 2.5 hours

Utilization - 85%

How many Technicians are available now ?

Case - 2

Average inflow - 26% less than previous

Avg working hours per vehicle - 2.5

Utilization - 90%

How many Technicians are required ?

Calculate the number of technicians required

UIO - 2000

Expected Visit - 2.5

Revenue Per Repair Order - 45 Rial

Technicians Recovery - 2083 Rial

Calculate the LOST hours value.

Utilization Target - 90%

Utilization Achieved - 80%

Total number of Technicians - 10

No of working days - 20 Days

Technicians Recovery - 1950 Rial

Calculate the number of Bay required & Number of Technicians required

UIO - 5000

Expected visits - 2.5

Bay utility - 70%

Productivity - 85%

Avg working hours per Vehicle - 2.5 hours

Avg working days - 21 Days

Calculate the number of bays required ?

Technicians recovery - 2300 Rial

Number of technicians - 12

Working days in a year - 252

Revenue Per Repair Order Target - 45

Bay Productivity - 2.1 Vehicles