Service Management Training - for Practice
Authored by Dawn Dawn
Professional Development
KG - Professional Development
Used 2+ times
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5 questions
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1.
OPEN ENDED QUESTION
3 mins • Ungraded
Calculate how may technicians are available now and how many technicians are required to for the new target.
Case - 1
Avg monthly inflow - 27 vehicle
Avg working hours per vehicle - 2.5 hours
Utilization - 85%
How many Technicians are available now ?
Case - 2
Average inflow - 26% less than previous
Avg working hours per vehicle - 2.5
Utilization - 90%
How many Technicians are required ?
Evaluate responses using AI:
OFF
2.
OPEN ENDED QUESTION
3 mins • Ungraded
Calculate the number of technicians required
UIO - 2000
Expected Visit - 2.5
Revenue Per Repair Order - 45 Rial
Technicians Recovery - 2083 Rial
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
3 mins • Ungraded
Calculate the LOST hours value.
Utilization Target - 90%
Utilization Achieved - 80%
Total number of Technicians - 10
No of working days - 20 Days
Technicians Recovery - 1950 Rial
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
3 mins • Ungraded
Calculate the number of Bay required & Number of Technicians required
UIO - 5000
Expected visits - 2.5
Bay utility - 70%
Productivity - 85%
Avg working hours per Vehicle - 2.5 hours
Avg working days - 21 Days
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • Ungraded
Calculate the number of bays required ?
Technicians recovery - 2300 Rial
Number of technicians - 12
Working days in a year - 252
Revenue Per Repair Order Target - 45
Bay Productivity - 2.1 Vehicles
Evaluate responses using AI:
OFF
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