CAM Billing Review

What are the key dates to consider when describing a bill cycle? Select all that apply.

• Start Date – the first day of a bill cycle

• Payments date

• Close Date – the last day of the bill cycle

• Due Date – Defaults to 5 days before the next cycle close

  date

If a customer’s invoice/close date is April 17th, what is their start date?

• March 17th

• March 19th

• March 18th

• March 16th

What tab in Smart Desktop would you use to find a customer’s latest invoice?

• Equipment Tab

• Price Plan and Services

• Financial Tab

• Notes

What are some procedures that often result in partial billing on a customer’s invoice?

• Activation

• Cancellation

• Rate Plan / Feature change

• SIM Swap

• Transfer of Ownership

What tool is available to assist you when calculating partial month billing and explaining to customer what they will see on their next bill?

• PULL

• Tax Calculator

• Bill Calculator

• Smart Desktop

What are the 2 notification types for customers on e.Bill?

• NOTIFICATIONS

• EMAIL

• MAIL

• SMS

What tool can you use to assist customers who have questions about their e.Bill?

• Invoice calculator

• SD

• Bill viewer

Monthly charges are calculated based upon a 30 day billing period, regardless of the number of days in the actual calendar month.

• False

• True

When a customer gets proration on his line, wich of the following are impacted:

• Minutes on the plan

• Taxes

• TAB

• Optional features (if applicable)

If a customer changes their rate plan in the middle of their billing cycle, the data included in their new plan gets prorated.

• True

• False