Empathy and Customer Service

Quiz
•
Life Skills, Education
•
Professional Development
•
Hard
Lenie Wit
Used 16+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements is NOT TRUE about empathy?
Empathy allows you to put yourself in someone else's shoes.
Empathy helps you feel someone else's pain.
Empathy allows you to only recognize someone else's feelings, not feel what they're going through.
All are True Statements About Empathy
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is sympathy?
Sympathy is when you recognize and acknowledge someone's feelings, but you're not able to feel what they're going through.
Sympathy is when you're able to put yourself in someone else's shoes.
Sympathy is when you're able to feel what someone else is feeling.
Sympathy is when you try your best to make someone else feel better, whether you understand what they're feeling or not.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Does this situation show empathy or sympathy? Brendan is nervous about his first day of middle school. His older brother is in 8th grade, and he assured Brendan that everything will be okay. "I understand how nervous you're feeling. After a few days, you will feel confident and excited about middle school. Trust me!"
Empathy
Sympathy
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Learning about other cultures is a great way to show empathy. How?
Learning about other cultures helps you decide if you want to be a part of their lifestyle.
Learning about other cultures helps you appreciate what you have.
Learning about other cultures helps you understand others' perspectives and opinions as well as respect their differences.
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Does this picture show empathy or sympathy?
Empathy
Sympathy
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the statement below an expression of what?
“I’m sorry that you are facing this issue”.
Empathy
Sympathy
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the statement below an expression of what?
"I can understand how it feels. It must be really hard”
Empathy
Sympathy
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