KM Sharing #8- Sharing on Learning Market & Consultancy

INSTEP has experienced a net loss since the past 5 years due to the followings EXCEPT

• High fixed cost

• Reduction of asset utilisation

• Prolonged impact of global pandemic

• Limited sight on technology application & direction

Highest percentage of 2021 target revenue is contributed by clients from...

• International SEA & Asia Pacific

• International Africa & Middle East

• Domestic PETRONAS

• Domestic Non-PETRONAS

Lowest rating received through Customer Satisfaction Survey (CSS) 2020 was for...

• Invoice/receipt was issued on time

• Joining instruction was clear & effective

• INSTEP personnel have good product knowledge

• Programme content in the proposal meets our requirement

What did existing clients rate our services & offerings during Customer Satisfaction Survey (CSS) 2020 exercise?

• Excellent

• Good

• Average

• Poor

In order to stay abreast & relevant, we need to shift our conventional learning to...

• Expand facilities utilisation beyond learning

• Create new business opportunity thru strategic partnership

• Integration with PETRONAS to default INSTEP as solutions partner

• Fit-for-purpose blended learning solutions

When is the latest revision of PTTSB’s pricing guideline?

• August 1957

• March 2018

• March 2020

• March 2021

CPM stands for?

• Cost Plus Method

• Cost Plus Minus

• Cost Plus Master

• Cost Plus Money

What is the range of cost plus applicable for third party cost?

• 1 – 5 %

• 1 – 10 %

• 1 – 15 %

• 1 – 20 %

Net profit can be maximized by...

• Hire learning vendors to deliver OTS modules

• Utilising internal resources & reduce dependency to external services

• Maximising external services & reduce utilisation of internal resource

• Color printing for all learning materials

LC Nur Iman is managing client portfolio of...

• Domestic - Upstream

• Domestic - Downstream

• International - Africa & Middle East

• International - SEA & Asia Pacific