Work code Quiz

In case customer complaint for issues related to charging (double deduction, wrong bundle price charged,etc) for 3 Day Max Offer we will punch 3 Day Max Offer - Hybrid - 3 Day - Complaints - General

• True
• false

In case customer complaint for error on activating offer or any other issue other than incentive,wrong/over charging for 3 Day Max Offer, we will punch 3 Day Max Offer - Hybrid - 3 Day - Complaints - General

• True
• false

In case customer complaint for issues related to incentive (early expiry,early data blocking,less incentive posted, incentive utilization, etc) for 3 Day Max Offer we will punch 3 Day Max Offer - Hybrid - 3 Day - Complaints - Incentive Issue

• True
• false

When customer need to know about Ownership confirmation [Name+Address+CNIC] we will punch Ownership Disown Procedure - Information

• True
• false

In case customer want to request for change in Bill Handling Code (email,sms only,both,etc) , we will punch Change in Invoice Profile - Request

• True
• false

Where agent guides about how to get "No Action" Tag updated against the number we will punch No Action Tag - Information

• True
• false

In case customer want to complaint/stop MKT SMS for Promos we will punch Marketing SMS Broadcast - Complaint

• True
• false

Incase customer calls about usage related concern , and ask to deactivate all relevant services, If usage only details are shared with customer, only respective usage related WC will be punched available in account related category. In case deactivation is also processed in same call, relevant usage related + relevant deactivation work code will be punched

• True
• false

Incase customer calls about usage related concern  and does not ask to deactivate of any service , than Only relative usage related WC will be punched available in account related category

• True
• false

If customer call over the helpline and want to activate the CNS message service  respective agent forward the complaint, SMS Alerts/Notifications - Request workcode should be punched

• True
• false