
Payment 24.1
Authored by Christian Villanueva
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Select all that apply:
Accepted payment through call with an expert:
Checking Account
Credit Card
Cash
Debit Card
Savings Account
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Automated call payment system (SIVR) can accept payment:
Checking Account
Savings Account
Debit Card
Credit Card
Cash
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers may choose to make online payments at My T-Mobile or through their bank.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much does customers have to pay for payment support fee?
$8.00
$15.00
$10.00
$14.99
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Customer can avoid the payment support fee if they:
T-Mobile App
Customers may choose to make online payments at My T-Mobile or through their bank.
My T-Mobile.com
If they go to the store
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Payment Support fee is eligible for a manual waiver or adjustment if:
Account is suspended for High Balance
Customer promised it will be the last time
Account is Mobile Internet (MI) only
Customer is experiencing a known system outage or known system issue that prevents the use of self-service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If customer wants to pay through automated system, we can transfer them to:
VDN 63323
VDN 63151
VDN 63155
VDN 63005
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