Managing Organizational and Interpersonal Communication

For managers, communication can't be overemphasized because ________ requires communication.

• decision making

• planning

• supervising and monitoring employees

• everything a manager does

Which communication sequence is correct?

• sender → decoding → channel → encoding → receiver

• sender → channel → medium → decoding → receiver

• source → sender → encoding → decoding → receiver

• sender → encoding → channel → decoding → receiver

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

• social-cultural system

• environmental conditions

• volume

• political conditions

Skills, attitudes, knowledge, and social cultural systems affect ________.

• the sender only

• the receiver only

• neither the sender nor the receiver

• both the sender and the receiver

Verbal intonation is a form of ________.

• verbal communication

• body language

• nonverbal communication

• facial expression

Jargon can be very useful for communication ________.

• within a specialized, close-knit group

• between people who speak different languages

• outside of a specialized, close-knit group

• between males and females

All of the following are barriers to effective interpersonal communication EXCEPT ________.

• filtering

• selective perception

• feedback

• language

The purpose of feedback is to determine whether a message was ________.

• received

• received and understood

• worth sending

• verbal or nonverbal

Simplifying language is most important when ________.

• the speaker has little time

• the audience is sympathetic

• the audience is unfamiliar with the topic

• the message is simple

Maria noticed her coworker is sitting with her legs and arms crossed during their conversation. This comprises ________.

• a serious breach of etiquette

• a posture of active listening

• a non-verbal component of the conversation

• an indication of an extreme emotional state