Chapter 9 Managerial Communication

For communication to be successful, meaning must be imparted and ________.

• A) received by the other person

• B) acknowledged by the receiver

• C) feedback must be sent back to the sender

• D) understood by the receiver

The communication process involve source, message, encoding, decoding, receiver and ________

• internal threat

• channel

• motivation

• hierarchy

A non verbal communication included all the following EXCEPT

• speeches

• body language

• intonation

• facial expression

One of the communication barrier is Jargon which refers to

• manipulation of information to make it appear more favorable to the receiver

• information exceeds our processing capacity

• the feelings that receiver felt after receiving the message

• terminology or technical language that members of a group use to communicate among themselves

The ways to overcome the communication barriers by

• Using feedback

• Simplify the language

• Active listening

• All option is correct

Which of the following is the direction of flow in communication

• Center communidation

• downward communication

• high communication

• right communication

In which one of the following cases is communication used to CONTROL employee behavior?

• A) Sandy tells Mitch that she's happy with the progress he's making.

• B) Glenn lets Ann know that the deadline for her project has been postponed.

• C) Jan informs Sara that she must follow the dress code at work.

• D) Chris gives Jason tips on how to improve his performance.

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Alan is using communication to ________.

• A) inspire

• B) motivate

• C) control

• D) provide information

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

• A) control behavior

• B) motivate her supervisor to take action

• C) express her emotions

• D) inform her supervisor of her personal problems

During the communication process, the message is converted to a symbolic form. This process is called ________.

• A) decoding

• B) encoding

• C) feedback

• D) noise