TS5015FP_C2_Check-in Guest
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TS5015FP_C2_Check-in Guest
Quiz
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Specialty
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Professional Development
•
Practice Problem
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Medium
Liah Kamis
Used 131+ times
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55 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phase of Guest Cycle: Identification of guest status
Arrival
Departure
Occupancy
Pre-arrival
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phase of Guest Cycle: Choice of hotel
Arrival
Departure
Occupancy
Pre-Arrival
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phase of Guest Cycle: Modification of registration record
Arrival
Departure
Occupancy
Pre-arrival
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I have been waiting for 10 minutes to speak to someone!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“the front desk rolled eyes and was rude”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The TV is not working!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I have asked for towels 3 times and I still have not received them”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
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