CRM DEPARTMENT-28TH APRIL

In-process of resolving Customer Complaints, all interactions need to be recorded in?

• Complaint Register

• Notes section

• Transaction History

• Attachments

In-process of resolving Customer Complaints, all interactions need to be recorded in?

• Complaint Register

• Notes section

• Transaction History

• Attachments

The Return Order processing for GnG product with Serial No.starts with creation of a Complaint transaction with reference to an existing Sales Order in CRM system. State whether the following statement is True or False.

• TRUE

• FALSE

To create a Return Order , which of the following link do you click on the CRM home page?

• Complaints & Returns

• Service Operations

• Sales Operations

• Accounts and Products

In case of Home delivery products, SO is generated after billing the product

• TRUE

• FALSE

A transaction can be suspended and retrieve on Jio POS

• YES

• NO

A complaint should be resolved within ________hours

• Immediately

• 6 hours

• 24 hours

• 2 DAYS

Clicking the Returns button while creating a Return Order will _________________.

• Change the status of the return order

• Change the item category of the line item

• Create a sub-line item

• Create another line item with the same item category

______needs to change the TR status from 'CN raised' To 'Released'

• CCCEs

• SM

• CRM

• MOOs

For Technical Report click on______tab on SAP CRM.

• Accounts and Products

• Sales Cycle

• Complaints & Returns

• Service Operations