Advanced Troubleshooting

A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)

• The external RAID controller loses power.

• One of the hard drives fails

• The RAID controller fails

• The cables connected to the hard drive are connected incorrectly

• RAID has been configured incorrectly

Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?

• The printer toner is low.

• The printer drum is dirty.

• The printer is configured with an incorrect IP address.

• The printer does not have enough memory.

What is a symptom of a printer fuser that needs to be replaced?

• Pages are printing with ghost images.

• Toner is coming off printed pages

• Vertical lines are printed on every page

• Paper is not feeding into the printer correctly.

What is a probable cause of a printer producing pages with ghost images?

• an incorrect print driver

• not enough memory

• a damaged pickup roller

• a worn drum wiper

A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)

• The computer has a virus.

• The index service is not running.

• An update has corrupted the operating system.

• The UAC has been turned off.

• The user has breached the user security policy.

A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?

• Update the BIOS firmware to support the dual core CPU

• Replace the HDD with a higher capacity hard drive.

• Overclock the CPU

• Increase the amount of RAM available.

What corrective action should be taken on a printer that prints unknown characters?

• Increase the memory.

• Reinstall the driver.

• Replace the drum wiper.

• Replace the fuser.

A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?

• The BIOS needs to be updated.

• The computer does not have enough RAM.

• The computer has a virus.

• The workstation does not have a compatible driver installed.

A technician adds a new optical drive to a computer, but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?

• Change the boot order in the BIOS to include the optical drive.

• Attach external power to the newly installed hardware.

• Download a different set of drivers for the newly installed hardware.

• Contact the motherboard manufacturer to obtain a new CMOS chip.

What usually causes the BSOD in the Windows OS?

• CPU overheating

• insufficient RAM

• device driver compatibility errors

• a fragmented hard drive