Higher BM - People

What is the purpose of workforce planning?

• To ensure the organisation has all vacancies within the organisation full

• To ensure the organisation has the correct employees in place at the right time to meet the organisations needs

• To ensure the organisation manages and repairs poor working relationships

• To ensure people with new ideas are brought in to help enhance the effectiveness of the organisation

What is internal recruitment?

• Recruiting using interviews only

• Recruiting from outwith the organisation

• Recruiting using online applications only

• Recruiting from within the organisation

Which of the following tests can be used within the selection process?

• Intelligence test

• Medical test

• Attainment test

• Communication test

An advantage of a VLE is...

• People may prefer face-to-face contact rather than virtual learning

• It can be accessed at any time of the day in any location

• A recognised qualification can be gained

Different methods of motivating staff include...

• Providing fair play for the work that employees do

• Offering incentives for achieving targets

• Making decisions without notifying staff

• Expecting staff to complete work in their own time

Maslow's hierarchy of needs states that...

• If something is not satisfied then they can still move onto the next level

• You must start at the top of the pyramid and work your way down

• Each level must be satisfied before someone can progress to the next level

• If you do not feel satisfied with your self esteem there is no way of progressing

What are the 3 different types of leaders according to Lewin, Lippit and White?

• Autocratic, Democratic and Laissez-faire

• Autocratic, Leadership and Motivation

• Democratic, Laissez-faire and Achievement

Employee Relations is the formal relationship between employees and management.

• True

• False

This is a group of works who have the right to access information from management.

• Quality Circle

• Works council

• Mystery Shopper

• Critic

This is where Management and employees try to reach a situation where both parties are satisfied.

• Arbitration

• Consultation

• Trade Union

• Negotiation