Diagnostic Diploma Guest Relations - Repeat-1

1) Which of the following people is NOT usually considered a member of the executive committee of a hotel?

• a. Director of food and beverage

• b. Director of Engineering

• c. Director of catering

• d. Rooms division manager

2) Total room sales divided by the number of rooms sold represents:

• a. Rack rate

• b. Average daily rate

• c. Room occupancy percentage

• d. Daily report

3) The rooms division includes which of the following?

• a. Security

• b. Guest service

• c. House keeping

• d. All of the given

4) Which of the following hotel employees are responsible for balancing the guests accounts every day?

• a. Night Auditor

• b. Front Desk Clerk

• c. General Manager

• d. Accountant

5) Which of the following is true regarding the central reservation system?

• a. It has a delay in the interface that allows for overbooking to occur.

• b. It can have access to the inventory of room availability of each hotel in the chain.

• c. It allows only the host hotel to access the system for confirmed reservations.

• d. All of the above.

6) The concierge is under which department?

• a. Security

• b. Accounting

• c. Rooms Division

• d. Front Office

7) Which of the following is NOT a function of the front office?

• a. Sell rooms

• b. Balance guest accounts

• c. Offer services such as mail, FAX, messages, etc.

• d. All are functions of the front office.

8) Which of the following room rate plans includes a room only, no meals?

• a. American Plan

• b. Modified American Plan

• c. European Plan

• d. Modified European Plan

9) Hotel performance is based on which of the following operating ratios?

• a. ADR

• b. ROP

• c. RTS

• d. Both answers a and b

10) Total rooms in the hotel are 410; total rooms available are 400; total rooms sold are 350; total revenue is $38,500. What is the ADR?

• a. $93.90

• b. $96.25

• c. $110

• d. $112.50