Behavioral Management Approach

The Wester Electrical Hawthorne experiments were conducted by...

• Abraham Maslow

• Elton Mayo

• Mary Parker Follet

• Hugo Munsterbeg

What were the result of the “Ilumination Experiments” (Western Electrical Hawthorne Experiem)

• That ilumination plays a key roll in increasing productivity.

• That ilumination doesn’t play a key roll in increasing productivity.

What is not a result from the “Relay Assembly Test Room” study (Western Electrical Hawthorne Experiem)

• Productivity increases when the company provides food

• Productivity increases when there is a sense of responsibility

• Productivity increases when there is belonging

• Productivity is related to the employees’ attitude

Which one is not a characteristic of Theory X

• Employees are lazy

• Employees are indifferent to organizational needs

• Employees prefer to be led

• Employees seek responsibility

What it is not a characteristic of Theory Y

• Creativity is encouraged

• Employees are resistant to change

• Expenditure of physical effort is natural

• Threat and punishment are not effective means

Industrial Psychology

• Hugo Munsterbeg

• Robert Owen

• Mary Parker Follett

• Abraham Maslow

Motivation Theory

• Hugo Munsterbeg

• Robert Owen

• Mary Parker Follett

• Abraham Maslow

Which is the correct order for Maslow’s Hierarchy of Needs

• Physiological, safety, esteem, self actualization, belonging

• Physiological, esteem, self actualization, belonging, safety

• Physiological, safety, belonging, esteem, self actualization

• Self actualization, physiological, safety, esteem, belonging

Who coined the Theory X and Y

• Elton Mayo

• Chester Barnard

• Douglas McGregor

• Robert Owen

Which of the following it isn’t a reason why workers didn’t want to increase productivity in the “Bank Wiring Observation Room” experiments (Western Electrical Hawthorne)

• Fear of unemployment

• Fear of raising the standard

• Protect the slower worker

• Fear of responsibility