Chapter 4 Communicating for Success (2) p.m.)

Communication is the act of effectively sharing information between two people, or groups of people, so that it is effectively understood.

• true
• false

To earn a client’s trust and loyalty, you need to always approach a new client in a formal and reserved manner.

• true
• false

Effective human relations and communication skills build lasting client relationships, aid in your growth, and help prevent misunderstandings.

• true
• false

Poeple who are rude insensitive and generally unfeelinged are usually_____.

• mature
• immature
• responsible
• insecure

When bringing issues or problems to your supervisor or salon manager it is important to be_______.

• an antagonist
• a complainer
• a problem-solver 
• a tattle-tail

The best way to understand others is to begin with a firm understanding of_______.

• your parents
• yourself
• cosmetology
• anthropology

In dealing with conflicts that may occur between your coworkers it is important to______.

• get involved
• take sides
• remain neutral
• offer opinions

One of the ways you can participate proactively in your career success is by approaching  your employee evaluations sessions_______.

• fearfully
• skeptically
• apprehensively
• positively

When is it appropriate to argue with clients?

• when they are late
• when they arrive on the wrong day
• when they are dissatisfied
• absolutely unquestionably never

As you interact and communicate with fellow coworkers remember to treat everyone with_____.

• respect
• indifference
• aloofness
• criticism