Service Design

What are some characteristics of a service?

• Intangible

• Inflexible

• Fluctuating desire

• Co-managed

• Flexible

Service that needs the participation of the customer himself.

• Co-created

• Customer based

• Helper system

• Cooperative

Varies depending on different factors such as season or time of day.

• Fluctuating demand

• Need dependant

• Flexible

• Intangible

Amazon is a ............... service

• Provider ownership

• Active

• Intangible

• Fluctuating demand

• Flexible

Service cars is a .................. service.

• Time-based

• Co-created

• Active

• Fluctuating demand

• Intangible

What is Engine?

• Service Design Consultancy

• Industrial Design Agency

• UI/UX Studio

• Startup Accelerator

What does ethnography take into consideration?

• Employment

• Health

• Relationships

• Mood

• Skills

What is an aspect of service design?

• Resources to connect people and/or machines

• Environmental

• Process and experience

• Focus on interaction between person and artifact

What can be a touchpoint?

• Spoken communication

• Signage

• Mailings

• Provider ownership

• Inflexible

What is a service?

• A provided way for performing a task

• How the user interacts with a product

• When a person helps the user buy something

• A way to evaluate whether a task is achieved or not