T-Mobile Troubleshooting

How much is the Global Plus 15GB

• $20

• $50

• $30

• $40

Who's Eligible to add the Global Plus 15GB. Select all that apply.

• Business Accounts

• Individual account types

• Special account types

• T-Mobile ONE Voice (TE or TI) plans.

• T-Mobile ONE w/One Plus plans

Another SIM with the same MSISDN as your existing line for calls and messages. Designed for wearables.

• High Speed Data with paired DIGITS

• DIGITS Apple Watch

• Data with paired DIGITS

Another SIM with the same MSISDN as your existing line for calls and messages. Designed for smartphones.

• Digits Talk and Text

• Data with paired DIGITS

• High Speed Data with paired DIGITS

"The Fix" tile you have to go to in troubleshooting Caller ID issue

• Signal and Voice

• Messaging

• Software

• Services and Features

"The Fix" tile you have to go to in troubleshooting device that freezes

• Hardware

• Services and Features

• Software

• Signal and Voice

iOS Devices' latest software version

• 12.1.2

• 12.1.3

• 12.1.4

• 12.2

Tab in Quikview where you can check the device unlock eligiblity

• Account Review

• Manage Account

• Usage and Billing

• Device Support

What are the included features of T-Mobile Essential plan? Select all that apply.

• Unlimited 2G data in Mexico & Canada (up to 128 kbps)

• Simple Global

• Unlimited 4G LTE device data

• Unlimited minutes and messaging

Qualifying events for having Protection 360. Select all that apply

• New device purchases with EIP, without EIP (Full-Price), or subsidized (where applicable).

• Completion of a warranty exchange. AppleCare Services are not included for this type of event.

• New activation with a handset purchase

• BYOD only: Can be added at any time, but must pass a device condition check at a T-Mobile Retail location.