This feature gives customers the option to block all chargeable downloads billed through T-Mobile.

International Long Distance Barring

Select the bundle of features that are already included in a plan such as T-Mobile ONE and Essentials and do not need a separate SOC to be added on the optional features field.

Simple Global; Mobile Without Borders; Stateside International Text

Mobile Without Borders; Simple Global; Family Allowances

Netflix On Us; Mobile Without Boarders; Stateside International Text

How many lines must an account have in to receive Family Allowances for free (not with Netflix on Us)?

Customers with T-Mobile ONE Voice TI postpaid plans with 2 or more lines only will see a $5 charge for Family Allowances and then a $5 credit each month, making this feature free.

Customer will never have a free family allowance feature.

Customer who activate 3 lines of service will not have a pay for the Family Allowance feature because it will automatically be included in the plan.

Customers with T-Mobile ONE Voice TI postpaid plans with a single line only will see a $5 charge for Family Allowances and then a $5 credit each month, making this feature free.

What type of number can be blocked by Family Allowance? (Select all that apply).

Blocked, private & unknown numbers

1-800 toll free or 1-900 numbers

What steps are taken if a customer is not receiving their Netflix On Us discount? (Select all that apply).

Check the customer's account for a T-Mobile ONE Voice: Postpaid TI plan with 2 or more lines. See Netflix On Us for a complete list of eligible plans.

Ensure the customer has a Netflix On Us SOC active on the account.

Check if customer has already redeemed their Netflix subscription via a link sent to them by Care.

Advise customer to subscribe via credit or debit card thru the Netflix App.

How long do account changes take to complete after we make the account change in the billing system?

Most account changes take up to two hours to complete.

Most account changes take up to three hours to complete.

Most account changes take up to an hour to complete.

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How much is the customer's expected bill if they are on a T-Mobile One (TI) for three lines enrolled to Autopay. One line has the One Plus feature added?

How much savings can the customer get if they will convert a T-Mobile One (TI) account with 4 lines and under Autopay, all lines has the One Plus feature? to the T-Mobile One W/ One Plus Family (TI)?

How much is a stand-alone One Plus Feature?

What is the value of the Netflix On Us Standard?

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What is the first thing we need to check in demonstrating self service options for customer's who would like to manage their family allowance services on their T-Mobile App or My.t-mobile.com?

This rate plan is only available to customers who are 55 years old and above.

This feature gives customers the option to block all chargeable downloads billed through T-Mobile.

What optional feature do we need to add to a T-Mobile One Essentials (TE) customer who goes to a Simple Global
Country and would like to access their data for a period of time while roaming internationally?

This plan is intended for a maximum of two voice lines but can be combined with other line types such as MI, Wearable and Digits.

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21 questions

How much is the customer's expected bill if they are on a T-Mobile One (TI) for three lines enrolled to Autopay. One line has the One Plus feature added?

How much savings can the customer get if they will convert a T-Mobile One (TI) account with 4 lines and under Autopay, all lines has the One Plus feature? to the T-Mobile One W/ One Plus Family (TI)?

How much is a stand-alone One Plus Feature?

What is the value of the Netflix On Us Standard?

What is the value of the Netflix On Us Premium?

What is the first thing we need to check in demonstrating self service options for customer's who would like to manage their family allowance services on their T-Mobile App or My.t-mobile.com?

This rate plan is only available to customers who are 55 years old and above.

This feature gives customers the option to block all chargeable downloads billed through T-Mobile.

What optional feature do we need to add to a T-Mobile One Essentials (TE) customer who goes to a Simple Global Country and would like to access their data for a period of time while roaming internationally?

This plan is intended for a maximum of two voice lines but can be combined with other line types such as MI, Wearable and Digits.

Create a free account and access millions of resources

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What optional feature do we need to add to a T-Mobile One Essentials (TE) customer who goes to a Simple Global
Country and would like to access their data for a period of time while roaming internationally?