Conflict

Learning better ways to communicate is a useful technique for conflict resolution.

• True
• False

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive

Behavior that demands self-expression, attacks, or humiliates other people, generally in a way which shows lack of respect for others is which of the following?

• Aggressive
• Assertive
• Passive
• Passive-aggressive

What is INTERNAL conflict?

• takes place outside of the body
• takes place inside of the body
• takes place in the real world
• takes place only in cartoons

What is EXTERNAL conflict?

• Anything outside of the body
• Anything inside of the body
• Anything in cartoons
• Anything in fictional reality

The most important component of conflict resolution is:

• not interrupting
• taking your time
• voicing your concerns
• using active listening

The conflict resolution style where two parties meet in the middle is:

• mid-line conflict
• compromise
• problem solving
• partnership resolution

Which conflict resolution style is equivalent to burying your head in the sand?

• avoidance
• separation
• accommodating to requirements
• problem solving

When working out a conflict, it is a bad idea to...

• listen to the other person
• stay calm 
• interrupt the other person while they are talking
• use "I" messages 

The most important part of managing conflict is

• a. empathy.
• b. communication.
• c. negotiation.
• d. walking away.