MIS 520 Week 3 Review

Front

According to French (2001), even small organizational changes can:

Back

Trigger strong emotional reactions.

Front

What term describes when employees regulate their emotions in exchange for compensation?

Back

Emotional labor

Front

The concept of “emotional contagion” refers to: a) Employees reacting to others’ emotional responses, b) Leaders concealing their own emotions, c) Eliminating emotions during change, d) Rationalizing resistance to change

Back

Employees reacting to others’ emotional responses

Front

Developing an innovation strategy is inseparable from: Marketing campaigns, Political influences only, Employee compensation packages, Corporate strategy

Back

Corporate strategy

Front

Leaders who ignore employees’ emotions during change risk:

Back

Undermining the success of change initiatives

Front

Resistance to change should be viewed as:

Back

A chance to understand concerns and improve.

Front

Which of the following can be threatened by organizational change? a) Psychological contract, b) Employee salaries, c) Emotional contagion, d) Formal innovation routines

Back

Psychological contract

Front

According to Bridges’ Transition Model, employees typically move through:

Back

An emotional and psychological transition curve.

Front

Why do many innovation efforts fail?

Back

Poor process management rather than technical barriers.

Front

Innovation should be understood as:

Back

The successful exploitation of ideas