Business Management Final Review Stown

Front

The norming stage can be most clearly identified by:

Back

Understanding everybody’s strengths and most issues have been resolved

Front

This type of leadership means “hands-off”

Back

Laissez-Faire

Front

All of the following are key differences between leaders and managers EXCEPT: Leadership is based on influence, Managers typically care more about the job than the people, Leadership is people-based while management is task-based

Back

All leaders are positive influences

Front

This is a set of rules a city creates that businesses must follow

Back

Ordinances

Front

This is something you pay money for, but isn’t tangible (haircut, oil change, etc.)

Back

Services

Front

This type of business changes with the marketplace to ensure it stays relevant, and therefore successful.

Back

Adaptable Business

Front

You should use close-ended questions in a SERVQUAL survey (yes/no answers).

Back

False

Front

In the Storming stage, which of the following is true? Tasks are being accomplished and everybody is contributing, Tensions are rising and there must be some conflict resolution, The team is getting to know one another and the leader is chosen/assigned, The team is wrapping up team goals and coming to a conclusion on projects

Back

Tensions are rising and there must be some conflict resolution

Front

What are the 5 tenants of a SERVQUAL survey? Options: Tangibility, Reliability, Sympathy, Responsiveness, Assurance; Reliability, Responsiveness, Assurance, Empathy, Consistency; Reliability, Responsiveness, Tangibility, Assurance, Empathy; Responsiveness, Honesty, Intangibility, Assurance, Empathy

Back

Reliability, Responsiveness, Tangibility, Assurance, Empathy

Front

All of the following are examples of Extrinsic motivators EXCEPT: Happiness, Money, Nice Car, Trophy

Back

Happiness