
FBS 9 Quarter 4 Week 4 Lesson 4
Flashcard
•
Specialty
•
9th - 12th Grade
•
Hard
ADRIANO FRANCO ROQUE
FREE Resource
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20 questions
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1.
FLASHCARD QUESTION
Front
What is the most important part of good customer service?
Back
The customer
2.
FLASHCARD QUESTION
Front
What should a server do when greeting a customer?
Back
Greet them with a smile and a polite welcome
3.
FLASHCARD QUESTION
Front
Which of the following is a type of table service?
- Self-service
- Waiter service
- Fast food service
- Drive-thru service
Back
Waiter service
4.
FLASHCARD QUESTION
Front
In buffet service, how do guests get their food?
Back
Guests take food from a buffet line
5.
FLASHCARD QUESTION
Front
Why is good customer service important in food and beverage service?
Back
It ensures customers return and recommend the restaurant
6.
FLASHCARD QUESTION
Front
What is a key benefit of waiter service?
Back
Special requests can be accommodated easily
7.
FLASHCARD QUESTION
Front
What should a server do if a guest is unhappy with their meal?
Back
Inform the manager and offer a solution
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