Active and Reflective Listening

Front

Active listening is...

Back

fully concentrating, understanding, responding, and remembering what the speaker saying.

Front

What should you avoid doing when someone else is talking?

Back

Interrupting

Front

Reflective listening is...

Back

listening to the speaker and paraphrasing their message to show understanding and encourage further dialogue.

Front

What is paraphrasing?

Back

rephrasing or summarizing someone else's message to demonstrate understanding and clarify meaning.

Front

Which is the correct example of paraphrasing? Here is the original statement: "I’m feeling really overwhelmed with all the deadlines at work."

Back

"It sounds like you’re under a lot of pressure because of your workload."

Front

What is parroting?

Back

the act of repeating what another person has said, often word-for-word, to demonstrate understanding or clarify their message.

Front

Which is the correct example of parroting? Here is the original statement: "I think the meeting should be postponed because we don’t have enough data yet."

Back

"So you’re saying the meeting should be postponed because we don’t have enough data?"

Front

What is a challenge of using reflective listening?

Back

Misinterpretation, Overuse, Timing

Front

What would be a reward when using active listening?

Back

You gain a deeper understanding of the speaker's perspective, building trust and rapport.

Front

What would an effort and cost be when using active listening?

Back

The effort required involves being fully present, avoiding distractions, and providing feedback, while the cost is mainly the time invested in understanding and responding effectively.