Understanding Communication

What is the origin of the word 'communication'?

• French

• German

• Latin

• Greek

Which of the following is NOT a characteristic of communication?

• It is influenced by mood

• It can be verbal or written

• It involves at least two people

• It is a one-way process

What is the role of 'noise' in communication?

• It is the encoding of the message

• It is the feedback from the receiver

• It distorts the intended message

• It enhances the message

Which component of communication involves translating the sender's intent into symbols?

• Encoding

• Feedback

• Channel

• Decoding

What is the primary purpose of feedback in communication?

• To distort the message

• To initiate a new message

• To encode the message

• To confirm the message was received and understood

Why is ideal communication rarely achieved?

• Because it is not goal-oriented

• Because it requires perfect understanding

• Because of the presence of noise

• Because it is a one-way process

What is the first step towards effective communication?

• Ignoring feedback

• Avoiding planning

• Clarity of purpose

• Using technical jargon

Why should technical jargon be avoided in communication?

• It is too simple

• It is only understood by experts

• It is not goal-oriented

• It is too formal

What is a common barrier to effective communication?

• Lack of planning

• Too much feedback

• Overuse of symbols

• Excessive clarity

What is essential for encoding and decoding messages effectively?

• Using a common set of symbols

• Ignoring the receiver's needs

• Using complex symbols

• Avoiding feedback