Balanced Scorecard Quiz

Who originally developed the Balanced Scorecard?

• Dr. Henry Mintzberg and Dr. Gary Hamel

• Dr. Peter Drucker and Dr. Michael Porter

• Dr. Robert Kaplan and Dr. David Norton

• Dr. Clayton Christensen and Dr. Jim Collins

Which perspective of the Balanced Scorecard focuses on customer satisfaction and engagement?

• Internal Processes Perspective

• Customer Perspective

• Learning and Growth Perspective

• Financial Perspective

Which perspective of the Balanced Scorecard evaluates the efficiency of internal processes?

• Learning and Growth Perspective

• Customer Perspective

• Internal Processes Perspective

• Financial Perspective

What is a critical component of the Learning and Growth perspective?

• Employee training

• Sales numbers

• Return on investment

• Customer satisfaction

What is the first step in developing a Balanced Scorecard?

• Choose key performance indicators

• Set targets and initiatives

• Develop company vision

• Determine strategic objectives

What is the purpose of setting key performance indicators (KPIs) in a Balanced Scorecard?

• To eliminate the need for strategic planning

• To replace financial metrics

• To focus solely on customer satisfaction

• To align performance with strategic objectives

In the example of a UK-based telecommunication company, what is included in a good strategy map?

• Only a mission statement

• Both a vision and mission statement

• Only a vision statement

• Neither a vision nor mission statement

What is one advantage of using a Balanced Scorecard?

• It focuses solely on financial metrics

• It requires no customization

• It simplifies communication across teams

• It eliminates the need for data collection

What is a potential disadvantage of implementing a Balanced Scorecard?

• It focuses only on short-term goals

• It can become complex and data-intensive

• It is universally applicable without customization

• It requires minimal data

How does a Balanced Scorecard help connect individual workers to organizational goals?

• By eliminating the need for performance reviews

• By providing a clear view of the organization's strategic objectives

• By focusing only on financial metrics

• By reducing the need for communication