Performance Management Quiz

What is the primary goal of performance management?

• To improve customer satisfaction

• To reduce employee turnover

• To align employee efforts with organizational goals

• To increase company profits

Which step in the performance management process involves defining organizational goals?

• Performance Appraisal

• Planning

• Recognition and Rewards

• Monitoring and Feedback

What is crucial during the 'Setting Expectations' step?

• Offering training programs

• Providing bonuses

• Clear communication of job responsibilities

• Conducting annual reviews

Which metric evaluates the quality of an employee's work?

• Cost metrics

• Sales performance metrics

• Quality metrics

• Productivity metrics

What is a common mistake in performance management related to feedback?

• Relying solely on quantitative measures

• Providing feedback too frequently

• Focusing only on high performers

• Infrequent or irregular feedback

Why is it important to address underperformance?

• To reduce training costs

• To ensure consistent application of policies

• To maintain high employee morale

• To avoid favoritism

How does Amazon's feedback system differ from traditional methods?

• It is anonymous and only shared with HR

• It is data-driven and involves peer reviews

• It allows direct feedback between employees

• It focuses on annual performance reviews

What system did Google replace its numerical performance rating with?

• A customer feedback system

• A manager-only review system

• A peer-reviewed system

• A quarterly review system

What is the purpose of Google's collaborative committee style approach?

• To increase competition among employees

• To reduce the number of reviews

• To prevent feedback bias

• To focus on quantitative metrics

Which company uses an 'anytime feedback tool' for performance management?

• Google

• Facebook

• Microsoft

• Amazon