Nonviolent Communication: A Guide to Transformative Communication

The video explores violent and nonviolent communication, highlighting the negative effects of violent communication, which is coercive and manipulative. Nonviolent communication, developed by Marshall Rosenberg, is based on universal human desires and involves four steps: observation, feelings, needs, and requests. A case study of a college student illustrates the application of these steps. The video also discusses the symbolic representation of communication styles through the Jackal and Giraffe. Viewers are encouraged to reflect on the model and share their thoughts.

What new insight or understanding did you gain from this video?