Organizing for Success
Interactive Video
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Business
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University
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Hard
Wayground Content
FREE Resource
The video discusses the importance of organizing for success in customer experience strategies. It highlights the need for clear ownership, either by a chief experience officer or another executive, and emphasizes the role of culture and organizational structure. The discussion includes examples of successful and unsuccessful implementations, the necessity of executive commitment, and the impact of COVID-19 on customer experience strategies.
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3 mins • 1 pt
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