How to develop active listening skills

The video emphasizes the importance of active listening in communication. It highlights that while we spend a significant amount of time listening, we often retain little information. Active listening involves understanding and valuing the speaker's words, which can lead to better communication, trust, and problem-solving. The video outlines examples and techniques of active listening, such as paraphrasing and asking questions, and introduces the three A's: attention, adjustment, and attitude. It also describes the five stages of active listening, from receiving to providing feedback.

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