Notice the good things that people do

The speaker shares their experience with a difficult boss during their time as a young footballer. They describe the pressures of trying to make it into the first team and the old school management style of their boss, which was similar to Alex Ferguson's infamous 'hairdryer treatment.' The speaker emphasizes the importance of encouragement and praise over criticism, noting that negative team talks often led to poorer performance. They conclude by sharing how this experience has influenced their approach to management, focusing on leaving people feeling better and recognizing their positive contributions.

What new insight or understanding did you gain from this video?