Navigating Conflict: Cooling Off and Seeking Solutions Part 2

The video tutorial discusses different approaches to handling conflict: conflict avoider, solution finder, and conflict controller. It emphasizes that while the solution finder approach is often the most effective, there are situations where the other approaches may be more appropriate. The tutorial introduces a conflict navigation framework with steps to manage conflicts effectively: stop, think, talk and listen, and choose a solution. The goal is to minimize damage and drama while resolving disagreements.

What are some common feelings people experience when they get into conflicts?

Describe the characteristics of a conflict avoider.

What is the role of a solution finder in conflict resolution?

Explain the aggressive approach of a conflict controller.

In what situations might it be better to be a conflict avoider or controller rather than a solution finder?

What are the four steps in the conflict navigation framework?

How can practicing the solution finding approach impact conflict resolution outcomes?