SUPERAR LAS EXPECTATIVAS DE SERVICIO - Exceed Service Expectations

The video tutorial emphasizes the importance of exceeding customer service expectations by personalizing interactions and surprising customers. It suggests connecting quickly with customers, understanding their needs, and going the extra mile, such as offering free or early delivery. The tutorial also covers handling customer problems effectively by listening, understanding, and resolving issues while keeping customers informed. The key takeaway is that excellent service is about making customers feel valued and exceeding their expectations.

Why is it important to keep customers informed during a problem resolution?

How do customers' feelings impact their perception of service?