What is the speaker's perspective on the evolving role of customer service in the digital age?
Teleperformance's AI Technology
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Business, Information Technology (IT), Architecture
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University
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Hard
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The video discusses the role of AI and chatbots in enhancing customer service and content moderation. It highlights a recent business partnership in Nigeria aimed at boosting sales. The speaker addresses concerns about AI replacing human jobs, emphasizing that AI assists rather than replaces humans, especially in complex situations. The company continues to grow, employing over 300,000 people globally, with AI playing a supportive role in delivering sophisticated services.
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3 mins • 1 pt
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In what ways does the speaker believe AI assists rather than replaces human jobs?
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