Southwest's System Is Broken, Cowen's Becker Says

The transcript discusses the operational challenges faced by Southwest Airlines due to severe weather conditions and systemic issues. It highlights the impact of weather on various locations and the airline's inadequate response due to underinvestment in IT. The discussion also covers scheduling issues, where crew management problems led to flight cancellations. The need for an operational reset is emphasized due to the broken systems within the airline.

In what ways has Southwest Airlines historically underinvested in technology?

What was the consequence of not having enough information about crew availability?