Active Listening Skills

The video tutorial explains active listening as a crucial skill for building relationships. It contrasts active listening with passive listening and highlights the importance of commitment and practice. The tutorial outlines four key qualities of active listening: non-verbal communication, verbal communication, responding to the speaker, and maintaining focus on the speaker. Each quality is explained with practical examples, emphasizing the importance of engagement and interaction in effective communication.

What should you do at the end of someone's talking turn to demonstrate active listening?

Why is it important to keep the focus on the other person during a conversation?