The traits of a good manager

The video tutorial discusses the speaker's journey into management, emphasizing the importance of not labeling people and actively listening. An example is shared about handling a difficult team member, highlighting the need for understanding both sides of a story. The speaker reflects on the significance of emotional intelligence in management, stressing the value of connecting with individuals to motivate and understand them better.

How does the speaker define emotional intelligence in the context of management?

What impact does connecting with individuals have on their performance according to the speaker?