Empower teams if you want great results

The speaker shares an experience working for a Japanese company where they initiated a new service by forming a cross-functional team. This team, composed of members from various departments, was empowered to innovate and take responsibility. Despite initial challenges, the team succeeded, securing a significant business deal and demonstrating the power of empowerment and collaboration within the organization.

What roles did the members of the cross-functional team come from?

How did the empowerment of the team impact the wider organization?