Handling challenging situations

The video discusses a young female's experience running an offending behavior program with male prisoners. She shares her initial fears and how she overcame them by building confidence and using effective communication. By asking questions, she defused challenging situations and gained the trust and respect of the group, which helped her grow in confidence over time.

What were the initial feelings of the teacher on the first day of the program?

How did the teacher describe their experience of managing a group of prisoners?

What lesson did the teacher learn about showing confidence in challenging situations?

What strategies did the teacher use to communicate effectively with the prisoners?

In what ways did the teacher build trust and respect within the group?