Office Courtesy - Part 2

The video tutorial follows Barbara as she learns essential skills for interacting with the public. She discovers the importance of genuine interest and smiles, effectively using names, anticipating needs, and handling mistakes. Barbara also learns to manage inquisitive callers, develop good telephone manners, and maintain a professional appearance. Ultimately, she gains a deeper understanding and appreciation of people, transforming her duties into a pleasant experience.

In what ways did Barbara improve her telephone manners?

What overall attitude change did Barbara experience in her role?