Chairing Meetings - How to Deal with Challenging Participants

This video tutorial addresses the challenge of dealing with difficult participants in meetings. It emphasizes the importance of communication and provides ten strategies to manage disruptive behaviors. The tutorial also categorizes different types of difficult behaviors, such as late arrivals, early leavers, and interrupters, offering specific techniques to handle each. The goal is to equip meeting facilitators with the flexibility to manage any behavior effectively, ensuring respectful and productive meetings.

What is the first thing you need to understand when dealing with difficult participants?

How can setting ground rules help in managing difficult behaviours during meetings?

What is the importance of respectful behaviour in a meeting setting?

What should you do if a participant displays a single instance of poor behaviour?

How can humour be used effectively in a meeting to manage difficult behaviours?

What strategies can be employed to encourage shy participants to contribute in meetings?

What approach can be taken when dealing with a participant who challenges everything?

Describe a strategy to handle a participant who frequently interrupts others.

Explain how to handle a participant who is constantly on their device during a meeting.

What should you do if a participant is being passive-aggressive during a meeting?