Good Ethics is Good Business - Part 3-Training Issues

The video discusses the leadership gap, emphasizing the difference between leadership and management. It highlights the importance of ethical competence, mission and values statements, and proactive ethics in organizations. The Ritz Carlton's approach to ethics and customer service is used as an example. The video also explores the concept of a moral compass in leadership and provides a framework for ethical decision making.

In what ways can leaders support their people and the company?

How can leaders manage their emotions to set the right environment?

What are the four questions proposed by the general for decision-making?

What does it mean to be held personally accountable for a decision?