Appreciative Inquiry Case Study: Poor Reputation

The video discusses a structured approach to improving community perception of a service. It begins with defining the problem of wanting a positive reputation, followed by discovering positive community feedback. The process continues with creating a vision of the ideal community relationship, designing actionable solutions, and exploring the outcomes of mutual positive regard. The approach is highlighted as energizing and effective for problem-solving.

What problem did the community want to address regarding their service?

How did the community gather positive feedback about their service?

What vision did the community create for their relationship with the residents?

What are some actions the community considered to improve their service?

What is the significance of having a positive regard for each other in the community?