Relationship Management Theory

The video discusses principles of organizational excellence, emphasizing managing ambiguity, action bias, customer focus, autonomy, and entrepreneurship. It highlights the importance of productivity through people, management's hands-on involvement, and maintaining a simple organizational structure with a balance of loose and tight properties.

What is the first principle mentioned regarding managing ambiguity and paradox?

Why is it important for managers to have a bias for action?

How should managers approach customer interactions according to the text?

What role does autonomy and entrepreneurship play in organizations?

What is meant by 'sticking to the knitting' in the context of management?