Erik Nordstrom on Reinventing the Department Store

The transcript covers Nordstrom's response to CDC mask guidelines, supply chain challenges, workforce changes, and digital transformation. It highlights the company's strategies for customer engagement, leadership lessons during the pandemic, and future business outlook.

What is Nordstrom's perspective on the future of shopping post-pandemic?

What factors does Nordstrom consider when determining wage competitiveness?

What are the challenges Nordstrom faces with returns in their online business?

How has Nordstrom's approach to employee communication changed during the pandemic?