Emotional Labor

The video discusses emotions as temporary feelings influenced by stimuli and their impact on information processing. It introduces emotional labor, the regulation of emotions to meet social expectations, and describes three levels: surface acting, deep acting, and genuine acting. Surface acting involves displaying emotions superficially, deep acting requires internalizing emotions, and genuine acting reflects true feelings. Emotional labor, especially surface and deep acting, can be taxing.

Differentiate between surface acting and deep acting in emotional labor.

What is genuine acting and how does it differ from the other types of emotional labor?