Höhepunkt-Ende-Regel – An was wir uns wirklich erinnern

The video discusses how people evaluate experiences based on their peak and end moments, influenced by emotionally strong events and recency bias. Expectations play a crucial role; if unmet, they can skew perception. An experiment by Kahnemann et al. showed that people preferred a longer unpleasant experience with a slightly better end. The video suggests that meeting expectations and creating a strong ending can enhance the memory of an experience.

Describe the experiment conducted by Kahnemann and colleagues in 1993 regarding unpleasant experiences.

What can restaurant owners learn from the findings about customer expectations and experiences?