Appreciative Inquiry Case

The video tutorial explores the use of Appreciative Inquiry to improve customer service for a retail client. It begins by identifying the problem of inconsistent customer service and redefines it as a goal for consistent, high-quality service. The process involves discovering existing best practices, dreaming of an ideal service scenario, designing a plan to achieve it, and connecting personally with the motivation to make it a reality. The approach results in more consistent positive feedback from customers.

What were some of the questions posed to the retail client to envision their ideal customer service?

What was the outcome for the retail client after implementing the new customer service strategies?