The Secret to Success for Starbucks' Howard Schultz

The transcript covers a conversation about a board member's long tenure and their experiences visiting Starbucks, including the importance of waiting in line to understand store operations. It discusses the role of being a chair and the benefits of being unrecognized, akin to a secret shopper. The conversation touches on personal preferences, with a humorous note on a favorite drink. It highlights Howard Schultz's mentorship and his approach to making Starbucks successful by focusing on humanity and putting people first, both employees and customers.

How long has the speaker been on the board?

• Since 2000

• Since 2015

• Since 2006

• Since 2010

What is the speaker's approach to understanding the customer experience at Starbucks?

• By conducting online surveys

• By watching security footage

• By reading customer reviews

• By waiting in line like other customers

What role does the speaker play when visiting Starbucks stores?

• A store manager

• A secret shopper

• A regular customer

• A barista

What is the speaker's favorite type of coffee?

• Cappuccino

• Black coffee

• Espresso

• Latte

What was Howard Schultz's key strategy for Starbucks' success?

• Focusing on low prices

• Expanding rapidly

• Offering a wide variety of drinks

• Leading through the lens of humanity