Exceed Service Expectations

Interactive Video
•
Social Studies, Business
•
University
•
Hard
Wayground Content
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in amazing your customers according to the video?
Offering discounts
Connecting quickly with them
Sending thank you notes
Providing free samples
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is personalizing your interaction with customers important?
It helps in understanding their specific needs
It increases sales
It reduces service time
It makes the company look professional
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one way to exceed customer expectations?
Offering a loyalty program
Offering a money-back guarantee
Providing free or early delivery
Sending newsletters
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should a service organization handle a customer's complaint?
Listen and assure them of a resolution
Offer a discount immediately
Transfer the call to a manager
Ignore it if it's not their fault
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the ultimate goal when dealing with customer complaints?
To offer a refund
To close the complaint quickly
To avoid any negative reviews
To make the customer feel heard and valued
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