Appreciative Inquiry Case Study: Poor Reputation

The video discusses a structured approach to improving community perception of a service. It begins with defining the problem of wanting a positive reputation, followed by discovering positive community feedback. The process continues with creating a vision of the ideal community relationship, designing actionable solutions, and exploring the outcomes of mutual positive regard. The approach is highlighted as energizing and effective for problem-solving.

What was the initial problem the service aimed to address?

• Improving the quality of service

• Reducing operational costs

• Increasing employee satisfaction

• Enhancing community perception

What is the purpose of gathering positive stories from the community?

• To identify areas for cost reduction

• To understand community appreciation

• To evaluate employee performance

• To develop marketing strategies

What does the 'dream' phase focus on in the context of community service?

• Setting financial goals

• Creating a vision for ideal service

• Developing new products

• Improving internal processes

In the design phase, what is the main objective?

• To plan actionable steps

• To analyze past failures

• To conduct market research

• To recruit new staff

How does appreciative inquiry benefit problem-solving?

• By increasing competition

• By energizing people positively

• By reducing costs

• By simplifying tasks